How hospitality companies are redefining the customer experience
Personalisation, food & beverage, and market research are fundamental to creating hospitality experiences that increase loyalty and revenue.
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Most interesting
Telephones In Hotel Bathrooms? Know Why This Vintage Luxury Has Now Run Out Of Fashion
For travelers in the 1980s and 1990s, having a telephone in a hotel bathroom was considered a hallmark of luxury. Alongside televisions above bathtubs, bathroom phones symbolised an era of opulence. Their presence in five-star hotels was a clear…
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How the DMA Protects OTA Giants and Destroys Independent Hotels. The EU’s Digital Market Disaster
When the European Union introduced the Digital Markets Act (DMA), it was supposed to revolutionize the digital economy, it promised fairness but delivered chaos.
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IHG Launches Atwell Suites in Greater China
In November 22nd, IHG Hotels & Resorts (IHG) launched its new exquisite lifestyle brand, Atwell Suites, in Greater China…
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Joanne Taylor-Stagg: Transforming The Athenaeum and hospitality
Joanne Taylor-Stagg, general manager of The Athenaeum Hotel and Residences in London, embodies the spirit of modern hospitality leadership. With a career spanning over two decades, Taylor-Stagg has led transformations at iconic properties, navigated…
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On November 26, the China Hotel Overseas Investment Conference, hosted by Sunmei Hotels Group, was successfully held at Mövenpick by Accor Qingdao Sunmei.
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Benidorm hotel group threatens government over new 'Big Brother' info gathering rules
The new regulations will force hotels, travel agencies and car rental firms to take detailed customer data - including holidaymakers' home addresses and bank card information.
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Gabriel Escarrer Juliá, the architect of Meliá, passes away at 89
Gabriel Escarrer Juliá, founder of Meliá Hotels International, passed away on Tuesday, leaving a significant legacy in the global hospitality sector…
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