By type

In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list…
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Executives at Hilton, Marriott International and Goldman Sachs say now is the time to take advantage of the opportunity to build out a diverse portfolio by snatching up bargained assets and developing at lower costs…
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"Here's the bottom line..." It's a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point.
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Cleaning protocols, sanitary standards and hygiene procedures. In the age of COVID-19, these terms have become omnipresent. Most hotel groups have implemented new security and hygiene protocols to reassure guests and make them feel safe…
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Operator selection is undertaken by developers and owners for the appointment of the hotel management operator. The process involves candidate identification, screening, and contract negotiations, generally together with the owner's legal counsel…
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Now, more than ever, fresh perspectives about design aesthetics in hospitality settings are required to succeed in a COVID-informed world…
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Aimbridge Hospitality, the hotel industry’s largest third-party operator, has leveraged its scale, organization and relationships with owners to grow.
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Effective and illuminating advice for bringing out your best self on the computer screen and engaging the attention of your audience. A must-read for today’s digital professionals.
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How Airbnb sees itself matters, not only for the future of the company but how markets and competitors react to such a globally disruptive force that has emerged out of nowhere in the last decade.
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A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads…
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By James Houran, Managing Director at AETHOS Consulting Group, Co-authored by Saree Mansbach
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“He’s a gentleman first of all. He’s a signore, as you say in Italy, a gentleman.” Danilo Zucchetti, managing director of the iconic Villa d’Este, certainly is a signore, as legendary hotelier Vincenzo Finizzola says…
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A badly handled PR crisis can have a negative impact on companies for years, driving away customers and damaging brand reputation…
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A Brit: "Would you like a cup of tea?" - An Italian: "Why, do I look unwell?"
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Beatrice Tollman is dedicated to her craft and has an unwavering determination to deliver the best of everything. For the founder and president of Red Carnation Hotel Collection, hotelkeeping is a 24/7 love affair…
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As designers, we naturally look for ways to solve problems that come up in the environments we live in and professionally serve. It’s been no different since COVID-19 began to impact all of our worlds…
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A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs brought by pandemic…
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Editor’s Note: As part of Back Light, a series of articles sharing illuminating insider observations, we asked Andrew Moffett to walk us through his career transition and his vision for the future.
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