Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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Personalization is a term used loosely these days, especially in the hospitality industry, and perhaps a better phrase for how it’s actually being used so far might be “contextualized marketing”.
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Bridging the ‘say-do’ gap in sustainable travel
People say sustainability is important to them, but their travel choices don't always reflect these views. How do hoteliers manage?
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Tongcheng beefs up its hotel management, as Wanda buys more time
It’s not a match made in heaven, at least according to shareholders of Tongcheng Travel Holdings Ltd. (0780.HK), which last week announced it would buy the hotel management, construction and design business of Wanda Hotel Development Co…
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A Fireside Chat with Reggie Aggarwal, CEO CVENT
The 2025 Penn State Hospitality Executive of the Year Award Ceremony and Keynote Speech on April 8, 2025, featured a warm welcome from Dr…
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Wayne Lappage loves virtual cards – in principle. “The benefits are huge,” says the global commodity manager for travel and expense at mobility IT systems company Yunex Traffic. “You get enriched data; you’ve got better control in terms of spend…
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Why the UK risks losing the tourism race
With summer fast approaching, European countries are preparing for a busy tourism season with the UNWTO predicting an increase of 3 per cent to 5 per cent in international visitors this year.
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Star power: how celebrity can boost branded resi performance
From Oscar winners to supermodels and musicians who sell out arenas, celebrities have long played a role in defining luxury lifestyles and boosting revenues. One only has to look at the impact of Taylor Swift’s Eras Tour on hotel performance to…
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Top 10 Ways to Make Your Hotel's Social Media Stand Out in 2025
Your hotel's most valuable asset on social media in 2025 isn’t the view—it’s the human experience.
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The European Hotel Managers Association (EHMA) convened its 51st Annual General Meeting (AGM) in Warsaw, Poland, from March 28 to 30, 2025. The event brought together senior hospitality leaders and general managers from Europe’s top luxury and…
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Italy’s Law Cracks Down on Fake Hotel and Restaurant Reviews
Italy is taking strong steps to protect its tourism industry by targeting fake hotel and restaurant reviews with new laws.
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How Mobile Booking Gives Independent Hotels a Competitive Edge
The way travelers book hotels is changing, and mobile is leading the way. More than ever, guests are turning to their smartphones to research, compare, and secure reservations. According to GuestCentric (2024), more than 50% of hotel bookings are…
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Hotel brands chase branded residences growth with mid-tier offerings
Branded residences have traditionally catered to affluent buyers seeking exclusivity and premium services. Though luxury has dominated the market so far, industry experts have long expected the democratization of this asset class. And now it seems…
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Trump’s federal funding freeze brings uncertainty to green investments
The hospitality industry has long relied on energy efficiency and sustainability initiatives to reduce operational costs and meet the evolving expectations of consumers and investors. Now, there may be a catch. President Trump announced early in his…
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Why volatility can create opportunities in M&A market
Hospitality experts at Hunter discuss the bid-ask spread, buyers and sellers, inefficient markets and the biggest hurdles to getting deals done.
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New laws drive hotels to explore digital ID solutions
As the hospitality industry faces new identity verification regulations across Europe, there is pressure on hotels to adopt digital identity solutions. As Spain’s hospitality industry learned in November, new legal requirements can be challenging…
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Are hotel membership schemes worth it? We crunch the numbers
These members’ clubs give access to hotel discounts, added value such as breakfast and even airport lounge access. Not all work out cheaper than booking direct, though…
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10 highest-earning hospitality companies in the world
From Marriott to Hilton and MGM Resorts, we present the most profitable hospitality brands in the world in 2024
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