By type

Digital marketers are currently being faced with a once-unimaginable shift: the end of third-party cookies…
read more

Hotel general managers faced a crisis like no other. How will the lessons they learned apply to the future?
read more

Following the economic fallout of 2020, many hotels and other tourism businesses have rushed to lower prices in an effort to stimulate demand. In this article, I analyze the competitive challenges of hotel ADR in the current climate…
read more

New Zealand is hopeful that a recently opened travel bubble with Australia will rekindle its pandemic-battered tourism industry. However, many are also seeing an opportunity to rethink how to make the sector more climate friendly…
read more

After more than one year of global pandemic, we are yet to grasp all the different ways in which the virus has changed our lives…
read more

Caesars Entertainment is the latest hospitality company to wage a legal fight against its insurer to get a business interruption insurance payout due to government-ordered pandemic restrictions.
read more

The American sitcom "Cheers" is ranked as one of the most popular television shows in history…
read more

The uncertainties brought by COVID-19 were a deadly blow to both livelihoods and bottom lines, and it continues into 2021…
read more

Travel providers continue to feel the effects of the Covid-19 pandemic, but many would agree that as widespread vaccine inoculations roll out, rapid testing sophisticates, and health passports are developed, there is a light at the end of the…
read more

Someone walks past our photo shoot and does a double take at the man sitting in the chair having his photo taken (the picture is the one you can see on the opposite page)…
read more

Two weeks after the $1.9 trillion American Rescue Plan pandemic relief measure was signed into law, all legislative eyes are on a massive infrastructure bill emerging as the Biden administration’s next big-ticket item…
read more

Social media may be the best way for luxury hotels to tap in to China’s enormous consumer market, according to a recent study co-authored by Mr Xinhai Mou, Dr Lisa Gao of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic…
read more

As we move through 2021, we are beginning to see distinct phases in the return to “normal” with many hoteliers making preparations for a multi‐staged recovery scenario…
read more

A virtual key is the smartphone version of the key or pass found in most hotels. Its mobile version facilitates the guest journey and optimises the welcome at reception…
read more

True story: I used to hate SEO. As a hotel marketing manager sitting on-property, it felt like this big, challenging, technical task hovering over everything I did….
read more

Tripadvisor acknowledges that it is building its new subscription program, Tripadvisor Plus, with wholesale rates from “aggregators” — that it refuses to identify — covering 100,000 hotels…
read more

The Covid-19 pandemic has had an extraordinary impact on the global hospitality industry — yet Hilton saw continued growth and development across all categories and brands in 2020…
read more

Arne M. Sorenson, president/CEO of Marriott, unexpectedly died yesterday. He was 62. In May 2019, the company announced that he had been diagnosed with pancreatic cancer. On Feb…
read more