How to increase sales and make your hotel the #1 choice for family-friendly travel
According to the ‘Key Trends in Family Travel’ report by Global Data, family travel is predicted to increase by a huge 25% by 2022…
read more
How to increase sales and make your hotel the #1 choice for family-friendly travel
According to the ‘Key Trends in Family Travel’ report by Global Data, family travel is predicted to increase by a huge 25% by 2022…
read more
What Your Candidates Say About Your Hiring Process (and How to Fix It)
In any city, on any street in the United States, you are bound to find endless rows of “Now Hiring!” signs. “No experience necessary! Signing bonus! Multiple positions open!”
read more
Nobody Asked Me, But… No. 254: Hotel History: St. Regis Hotel
In 1904, Colonel John Jacob Astor broke ground for the building of the St. Regis Hotel at the corner of Fifth Avenue and 55th Street, in the most exclusive residential section of New York at the time.
read more
Hoteliers Hope Flexible Schedules, 'Gig Pay' Can Ease Labor Crisis
The U.S. hotel industry has been struggling with its labor shortage since before the COVID-19 pandemic, and the resulting drop in and outsized recovery of demand has only exacerbated the problem.
read more
Hotel Bookings - What is the Guest's Decision-Making Process?
In today’s highly competitive online travel marketplace, it is vital that hotels understand who their consumers are and what their decision-making process entails when making hotel bookings.
read more
Should Your Company Implement a Vaccination Mandate?
Employers in the United States have encouraged their employees to get vaccinated against Covid-19 to make their workplace safer and protect employees, their families, and their communities…
read more
Strategic Segmentation of Hotel Guest Personas
Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain categories…
read more
What is SOP – Standard Operating Procedure?
When you have an idea to start a business, you create a business plan to describe the goals of your company and how you plan to reach them…
read more
The Hospitality Employee Conundrum and How to Adapt
As we come out of the pandemic, the conundrum of finding and retaining hotel employees has reached new levels…
read more
Watergate Bay’s CEO Will Ashworth on hitting the ‘suite’ spot with the hotel’s new Beach Lofts
After a transformation project, the former Jamie Oliver restaurant space at Watergate Bay has been reimagined into seven new suites that will define a new room category at the hotel and within the wider portfolio…
read more
The Covid19 Impact: Keeping Dining Experiences Memorable, Affordable and Profitable
Over the past 35 years of my hospitality career, I have seen a great many things…
read more
Skift Global Forum Preview: Accor CEO on Future Hotels Being More Than Places to Sleep
A downturn is a terrible thing to waste, business sentiment generally goes. Paris-based Accor certainly hasn’t wasted time accelerating plans to transform the hotel company.
read more
Choice performs close to 2019 levels in second quarter
Choice Hotels International Inc., for the second quarter ended June 30, reported net income increased 15% to $85.9 million vs. second-quarter 2019…
read more
Marriott records Q2 net income of $422M
Marriott International Inc., in the second quarter ended June 30, reported net income of $422 million, compared with a net loss of $234 million in the same period last year.
read more
Re-Building Your Hotel F&B Value Proposition for Recruiting and Retaining Gen Z Talent
In the post-pandemic business environment, recruitment of hospitality employees is a challenging endeavor…
read more
Medical Tourism as the Next Evolution for Wellness
Let’s look beyond the forecasted travel recovery for the latter of 2021 for a moment – beyond the near-term ‘revenge travel’ surge. What emerging trends will define travel for the decade ahead?
read more
50 hotels every gentleman should visit before he dies
The best moment of any hotel experience comes just after check-in, and just after the trip in the ornate lift, and just after the handing over of pleasingly heavy-set keys, and just after the bell-hop has escorted your luggage (magicked, it seems…
read more
Hospitality Financial Leadership – GOPPAR Characteristics
If you only use RevPAR index, then you are missing the bulk of the story
read more