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In today’s highly competitive online travel marketplace, it is vital that hotels understand who their consumers are and what their decision-making process entails when making hotel bookings.
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As the hotel industry continues to recover from the ongoing COVID-19 pandemic, there will almost certainly be opposing views on which pandemic-related service adjustments will have future staying power…
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MMGY Travel Intelligence, MMGY Global’s research and insights division, has released the findings from the 2021 Fall Edition of its Portrait of American Travelers survey fielded in late July…
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Employers in the United States have encouraged their employees to get vaccinated against Covid-19 to make their workplace safer and protect employees, their families, and their communities…
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The Covid-19 pandemic boosted an already growing trend of dog owners traveling with their pooches, and hotels are stepping up with lenient policies and extra amenities to entice guests who don't want to part with their canines…
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Hotels or accommodation providers get a variety of guests. While it may not be possible to give them strict labels, it is considered useful to segment the guests under certain categories…
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Introducing artificial intelligence in a way that feels natural. IHG Hotels & Resorts has designed the hotel room of the future, partnering with Josh.ai to create a voice-controlled smart room at the Kimpton Rowan hotel in Palm Springs, CA…
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Crown Resorts‘ auditor on Thursday warned that numerous money-laundering probes into the Australian casino operator and the impact of the COVID-19 pandemic cast “material” uncertainty over the company’s ability to continue as a going concern…
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One of the favorite chapters I wrote in my recent book, I’ll Be Back: How to Get Customers to Come Back Again and Again, was about why customers would terminate their relationship with you…
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Anthony ‘Tony’ Capuano is chief executive officer of Marriott International, having joined in 1995. The company now has more than 7,800 properties across 138 countries and territories and 30 brands…
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An affiliate of Cascade Investment LLC, a longstanding shareholder, has entered into a definitive agreement to acquire a controlling interest in Four Seasons Hotels and Resorts.
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Hyatt Hotels Corporation (NYSE: H) announced that Hyatt has entered into a definitive agreement to acquire Apple Leisure Group (ALG), a leading luxury resort-management services, travel and hospitality group, from affiliates of each of KKR and KSL…
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Whether hosted in the cloud, on premise, or in a self-managed data center, managing your security risks should be IT’s top priority to keep your data, and your guests, safe
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Yes, that retail sector – the one that has been all but obliterated by the pandemic…
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33 years ago, Joachim Marusczyk was a young public servant at the headquarters of German railway company Deutsche Bahn and a man who was always one step ahead. He was responsible for the revamping of major stations and for hotel and catering leases…
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The Londoner finally opened its doors this week, proclaiming itself to be “the world’s first super boutique hotel”.
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IHG Hotels & Resorts has expanded the footprints of the Holiday Inn Hotels & Resorts and Holiday Inn Express brands with a number of signings and openings at European airports.
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Michelin-starred chef Gordon Ramsay is to open a new restaurant at The Savoy hotel on the Strand in London.
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