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I feel that the scenario is no longer speculative. It is, if anything, the natural extension of where reputation systems are already heading. It is easy to imagine Tripadvisor, Google or any major OTA replacing the old free text box with a short…
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When the late Stanley Tollman, wearing a small red carnation in his lapel, took Beatrice “Bea” Lilienstein out to dinner, for their first date, in July 1952, it was to a hotel overlooking the Indian Ocean in Umhlanga, just north of South Africa’s…
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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If your hotel’s top-line revenue is stalling or declining, you should consider ways to increase the other line items.
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What GMs can learn from Makkah’s operational playbook to build resilient hotel operations. When every day feels like peak season, hotel leadership becomes less about managing the moment and more about building stamina…
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In the United States, food and beverage trends don’t just shift, they erupt, rewriting the rules of how we cook, sip, and gather. The question for 2026 isn’t what’s next, but how fast we’re willing to follow…
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At Cayuga Hospitality Consultants’ Annual Conference 2025, industry leaders examined where hospitality is headed and how to prepare for the next era of change. From AI integration and workforce evolution to shifting insurance markets and event space…
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According to a recent LinkedIn post by STR, the global hotel market is navigating a complex landscape as it enters 2026, with regional forecasts shaped by economic conditions, tax changes, and significant events such as the 2026 World Cup. While…
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It’s not every day that a capital city is redefined from its edges. Yet just beyond the north of Riyadh, the $63 billion Diriyah project aims to do just that, with the Kingdom framing the development of what is essentially a whole new city as a…
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Right now, sitting or standing wherever you are as you read this, you might, understandably, think that we’re living in the present. After all, we know about things that have already happened, so we’re not in the past anymore, and if we can’t say…
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As luxury hospitality grows into a $166bn (€142bn) global market, IHG’s new head of luxury and lifestyle, Christophe Laure, shares how Intercontinental Paris Le Grand is refining its approach to stay ahead in an……
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Lawsuit against David Johnson alleges a violation of contractual restrictive covenant obligations; asks court for expedited discovery.
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Hotel concierges work hard to ensure that a guest's stay is perfect, and sometimes this means fulfilling unusual requests. David Haines is the Head Concierge at Park Plaza London Westminster Bridge and has been in the industry for decades…
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Flow Thru — this is my abbreviation — is a catch-all phrase that measures how much made it through your business comparing one period to another. What made it through, from revenues to profit. Another term to describe this measurement is retention…
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It’s low-cost, high returns, fast payback. Yet, few takers. Players in Asia’s outdoor lodging want that changed and here’s why and how.
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The mass adoption and corporate buyouts of boutique hotels threaten the very USP that made them desirable in the first place.
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Global hotel and hospitality operators now face growing pressure to align with new climate governance and adaptation standards following recent decisions at COP30 in Belém, Brazil.
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French luxury hospitality brand Groupe Barrière has rebranded as Barrière Collection in a move to better designate its stable of luxury properties. The move was formally announced last week at ILTM Cannes in France…
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