The future isn’t about channels, it’s about guests
At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
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Investors return to German hotels, but risks remain
Germany is seeing renewed interest from hotel investors in 2025, with transaction volumes climbing and confidence returning in core city markets.
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Istanbul tourist deaths prompt major investigation into food and hotel safety
Turkish authorities have launched a wide-ranging investigation into the deaths of a German tourist mother and her two children in Istanbul, after the family fell ill during their visit and later died from suspected poisoning…
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Will QT Singapore sale set city price benchmark?
The buyer pool has widened in Singapore and heritage hotels such as QT are rare. Seller Sunray may be smiling to the bank.
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Should a Hotel Feel Like a Home?
Our columnist, Rita Konig, has stayed in her fair share of hotel rooms—and has designed some great ones herself.
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Guests reportedly left stranded mid-stay following collapse of Marriott-linked hotel chain
The sudden announcement that the hotel operator was no longer working with Sonder caused some guests to spend thousands to find new rooms on short-notice
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Amenitiz raises $45M to empower independent hotels with AI management
Independent hoteliers and smaller property managers throughout Europe have struggled with using multiple disconnected tools and outdated software that do not meet their specific operational needs.
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Borough Market vs The TikTokers: Is this hospitality’s Frankenstein moment?
After a food vlogger was kicked out of Borough Market for filming a crumble review on his phone, Hannah Twiggs asks whether restaurants and markets have finally had enough of the social-media generation they helped build – and what that means for…
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Chinese woman pays 280 times room rate after flooding hotel over denied cancellation request
A Chinese woman who flooded her hotel room in anger after her cancellation request was refused eventually paid almost 280 times the original room rate.
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Accessible Design Talk: How to communicate accessibility clearly
At IHS London 2025, accessibility experts Ed Warner MBE and James Dixon-Box joined Hotel Designs Editor Sophie Harper to explore how hotels can communicate accessible design more clearly – from online information to staff training – and why doing so…
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Worth it for Instagram or just a rip-off? Hotel pool access fees in Korea spark controversy
Why do Korean hotels charge extra for guests to use their pools and place limits on the number of times guests can use them?
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The Wealthiest Clients on Earth Don’t Renew Loyalty. They Test It
Loyalty is a currency they use differently, in the UHNW and UHNW+ world, loyalty looks nothing like it does in traditional luxury.
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Jacobs issues candid warning to luxury hotel brands
Luxury hospitality is facing an identity crisis with too many hotel brands becoming “homogenous”, according to Wild Origins Founder Neil Jacobs.
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Mori Trust CEO seeks foreign partners for condo hotels in Japan
Mori Trust is looking for overseas partners to launch condominiums in Japan that can be rented out like hotel rooms, its chief executive officer said, as the company seeks to profit from the nation’s tourism boom…
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Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All
Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online. Yet when guests leave reviews, your “eco-friendliness” rating is mediocre…
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Serbia Seeks to Fast-Track Trump Hotel Project Backed by Kushner
Serbian President Aleksandar Vucic’s governing party drafted a special law to push through a real estate project, championed by Jared Kushner, Donald Trump’s son-in-law, on a historic site.
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Six New GMs Join Aimbridge EMEA’s UK and European Portfolio
Hotel management company Aimbridge Hospitality EMEA has announced the appointment of six new general managers (GMs) across its UK and European portfolio.
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Tales from hotel car valets: knickers in a Ferrari and other secrets
They move million-pound supercars around London’s streets every day, but what happens when a wing mirror gets dinged or an owner is exceptionally rude?
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