The Difference Between Repeat Customers and Loyal Customers
“We love our customers, and they obviously love us…
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Most interesting
The brave new world of booking direct
Over much of the last decade, OTAs (online travel agencies) have become the most common way that people book hotels…
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Accor launches Commute and Stay offer for flexible workers
Accor has launched an offer to cater to the flexible workers of the pandemic era. Commute and Stay is designed for workers who have moved out of the city but might commute to the office two or three days per week…
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Expedia: Search volumes continue upward trajectory
Building on the momentum seen in Q1, monthly global search volumes continued to grow in Q2, increasing more than 70% quarter-over-quarter, according to Expedia Group Media Solutions’ Q2 2021 Travel Recovery Trend Report…
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IHG REPORTS $138M PROFIT, PLANS LUXURY AND LIFESTYLE BRAND
IHG says it plans to add a new hotel brand to its portfolio in the coming weeks in the lifestyle and luxury segment.
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Watergate Bay’s CEO Will Ashworth on hitting the ‘suite’ spot with the hotel’s new Beach Lofts
After a transformation project, the former Jamie Oliver restaurant space at Watergate Bay has been reimagined into seven new suites that will define a new room category at the hotel and within the wider portfolio…
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Arne Sorenson Posthumously Receives The Lodging Conference’s Lifetime Achievement Award
Harry Javer, producer and founder of The Lodging Conference, one of the industry’s events for hotel owners, CEOs, and deal makers, announced that Arne Sorenson, the beloved former president and CEO of Marriott International, has been selected…
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The Covid19 Impact: Keeping Dining Experiences Memorable, Affordable and Profitable
Over the past 35 years of my hospitality career, I have seen a great many things…
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