By type

A few years ago, the manager of a boutique hotel in Guanajuato asked me to lead a customer service training for the hotel’s reception, restaurant and cleaning staff. As a business trainer in the United States, I’d led customer service training many…
read more

Christian Clerc has been named president and CEO of Auberge Resorts Collection. Clerc succeeds former president and CEO Craig Reid, who is retiring after 10 years at the helm of the company. Clerc's appointment is effective Sept…
read more

Chinese mainland netizens are calling for a boycott of a hotel chain owned by a Taiwan-based company after its hotel in Paris, popular among Chinese mainland travelers, refused to display the Chinese national flag despite the fact that the hotel was…
read more

Cardo Hotels is the latest diffusion line from hospitality giant, Marriott Bonvoy, set to join its line-up of big-hitter properties such as The Ritz-Carlton and St…
read more

Green Key Global, the sole sustainability certification tailored specifically for the hotel industry, has announced the appointment of its inaugural board of directors. Heather McCrory, a seasoned hospitality professional with 40 years of…
read more

While the Indian IPO market is strong right now, global markets aren't as friendly, as a result RedDoorz is taking a measured approach with its IPO plans.
read more

Accommodation rental giant wants to expand its experiences to offer services such as massages and private chefs.
read more

In 2023, when Dutch artist Florentijn Hofman’s inflatable giant yellow rubber duck returned to Victoria Harbour (this time as a pair, in the artwork Double Duck), the Mandarin Oriental, Hong Kong hotel took advantage of its bird’s eye view of the…
read more

San Francisco's glitzy hotels have been plunged into massive debt following a dramatic drop off in tourism to the Golden Gate City.
read more

All 14 Zleep Hotels in Denmark are merging with the management company Core Hospitality to create one of the largest hotel operators in the country.
read more

A series of disappointing stays courtesy of wealthy but inexperienced owners has our editor at large recoiling from a growing blight in the travel industry.
read more

New York-based Lissoni Architecture has completed a hotel in Manhattan's NoMad neighbourhood, featuring minimalist interiors that blend Scandinavian and Japanese influences.
read more

Marriott International Inc. is suing one of its franchisee hotels in Jamaica, Queens, for $2.6 million, alleging that it breached its contract with the hospitality giant by morphing into a city shelter for migrants…
read more

For the first 10 years of their existence, soft brands were largely an upper upscale and luxury phenomenon. But in recent years, several major hotel companies have been introducing soft brand collections in the midscale segment of the market. Due to…
read more

We recently gathered together a select group of investors to discuss the ins and outs in our Q3 Investor Council meeting. Below are a selection of the key nuggets from that discussion. We’ll be developing some of these themes further over the next…
read more

Dolce & Gabbana has selected Hotel Cala di Volpe, a Luxury Collection Hotel to host its takeover DG Resort, creating the ideal poolside getaway for summer 2024 with Carretto Siciliano-inspired décor.
read more

Larry Ellison is purchasing a luxury hotel in the same Palm Beach area enclave where he dropped $173 million on a residential compound two years ago.
read more

Junior staff and management will live in seperate buildings, and RAK says the campus will prioritize wellbeing.
read more