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With the US seeing no end to the worker shortage in the near future, focusing on employee retention is the only clear solution to keeping restaurants staffed.
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Industry veterans David Kong, Rachel Humphrey and Lan Elliott are the principals of newly launched DEI Advisors, a non-profit organization dedicated to empowering women and other minority groups to achieve their career aspirations…
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The notion of employee training evokes images of yawn-inducing lectures that team members are obliged to attend. In fact, the opposite can hold true: training has the potential to be interactive, dynamic, and yes, even transformational…
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A groundbreaking submersible has welcomed passengers on its first ever public dives in a hugely significant move for submarine tourism.
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Previously, we tied together how employee culture and the employee links in the service profit chain.  The total employee experience drives customer satisfaction, loyalty, and business bottom profitability…
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Signing up a hotel operator can be a daunting task to some, while others consider it almost trivial. We believe a careful evaluation is in order to find the best match.
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Tripscout is launching a hotel booking platform that co-founder and CEO Konrad Waliszewski says will offer private rates at discounts of up to 75% below the best publicly available rates.
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Aren’t digital signs used mostly in retail? Aren’t they more commonly seen at events and such? Isn’t it only cinemas that use digital signs around their entrances? In truth, digital signs are used in all those circumstances, but they are also…
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For entrepreneur Jordan Bem, a mismatch between room supply and offseason demand in the highly seasonal destination of Montauk, N.Y., turned out to be the catalyst for a new hospitality concept.
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Though luxury hotels are typically the first segment to feel the sting of calamity, they, on average, have a sharper recovery compared to other segments.
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The ever-evolving state of the restaurant industry has made restaurant management as relevant as it is challenging. Ralph Nader, CEO of Amber Consulting, unpacks this topical issue.
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Travel recovery is getting started, but to keep the gravy train going hotels must look not only at what the post-pandemic guest wants but also the customer two years, five years and a decade from now…
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There’s no way you can avoid the topic of inflation if you’re reading or watching the news. With COVID-19, and now the Russian-Ukrainian conflict, we witnessed a massive increase in the costs of products and services…
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According to the most recent Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), Europe ends 2022’s first quarter with 1,781 projects/277,290 rooms. An 8% decrease by projects and an 11% decrease by rooms year-over-year (YOY)…
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Gas prices are rising at an alarming amount. And, our industry is noticing the booking window getting shorter and shorter due to travelers’ last-minute decision to get in the car and travel.
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First, you get to work, and you get to take a look at all of the audits from the night before. Handle the drop from all of the money made during the night shift, and count behind all of the figures the worker left behind…
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Although we are on the path to recovery, the hospitality industry barely resembles its pre- Covid-19 state. Kostas Nikolaidis, Middle East and Africa executive for STR, examines today’s hotel sector and emphasizes the need for change…
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Looking to leverage its global reputation in fashion publishing and with a goal to advance the empowerment for women, ELLE has launched ELLE Hospitality with two boutique brands, Maison ELLE and ELLE Hotel…
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