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Years at a luxury hotel teach you a lot about people. I could usually tell who would tip well before they even reached the front desk.
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Airbnb is changing its service fee structure from split to single fee, potentially positioning the company to compete with online travel agencies (OTAs) like Expedia and Booking.com. But not all affected will benefit. While it may give the…
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I used to treat ADR and RevPAR as gospel—twin pillars holding up the temple of “successful” hotel management. Then a six‑year‑old shuffled into our lobby, laced his fingers through Santa’s glove, and whispered that we were the only place he’d get to…
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From mirrors that give you an unexpected front-row seat while on the loo to hotels that believe orange juice belongs in a shot glass – these are just a few things that could be tweaked to make travel even better. And before you say it, no, this…
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A recent discussion on Hospitality Net’s World Panel has reignited the debate over whether differentiating hotel pricing based on a traveler’s geographic location is a prudent revenue management strategy or an ethically fraught practice…
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