When the System Starts Thinking for You
The hotel’s revenue manager arrives at 8:47 on a Tuesday morning, her screen is already populated with recommendations, pickup has been analyzed and competitor rates have been scanned.
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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Amsterdam Court Backs Key Booking.com Arguments in German Hotel Price Parity Case
An Amsterdam court has upheld key elements of Booking.com’s position in a long-running dispute over hotel price parity rules in Germany, a decision that could have significant implications for online travel agency relationships and hotel…
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Thai Hospitality Giants Bet on 2026 Expansion Despite Middle East Volatility
Major hotel operators AWC, Centara, Erawan, and SHR pivot to luxury and lifestyle segments as geopolitical tensions threaten long-haul travel recovery.
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‘One million a room’: Luxury Barossa hotel plan slugged with massive cost hike
Construction costs for a controversial 12-storey Barossa hotel dubbed “The Slug” have nearly doubled, as the wine mogul behind the plan ‘temporarily’ closes a cafe and cellar door.
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The Weighted Hotel Minibar Is Wildly Outdated
The minibar is supposed to encourage spontaneous indulgence. Sensors totally kill the mood.
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What Makes a Hotel Feasibility Study Truly Reliable?
A hotel feasibility study can make or break a development project. But too often, these studies lean toward optimism rather than reality. The pressure to “make the deal work” creates confirmation bias that can cost developers millions of dollars…
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The Rumors About the End of Google Search Are Highly Exaggerated
Google’s financial results for 2025 are out and they paint a very interesting picture of the state of traditional search engines vs AI search.
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Punching, Slamming, Screaming: A Chef’s Past Abuse Haunts Noma, the World’s Top-Rated Restaurant
Dozens of former employees say René Redzepi inflicted physical and psychological violence on the staff for years.
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OpenAI's 'stunning admission': Maybe people don't want to book stuff inside ChatGPT
Not so long ago, OpenAI would announce a grand expansion, and stocks in the relevant sector would swoon. Now, the opposite is happening.
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If You’re Selling to Hotels, You’re Probably Doing It Wrong
Industry expert explains why vendors fail at hotel sales: they pitch to people without authority, lead with features over business problems, and ignore hospitality's complex decision hierarchy.
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Hotel loses all coverage after lying about armed security guards
Lying on an insurance application has consequences – as one Oklahoma hotel discovered after a guest was fatally shot on its premises.
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Patience or pretending? Financial stress tests hotel owners’ ability to hold
Kenny Rogers never sang about debt yields or PIPs, yet he still managed to offer some of the best investment advice in the industry: «You've got to know when to hold 'em, Know when to fold 'em, Know when to walk away, And know when to run»…
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Asset-light only works if someone else owns the asset. And that’s the concern.
Sometimes, it’s the most obvious thing that is overlooked. For all the talk in the hotel industry around asset-light this and asset-light that, there is the other side: somebody has to hold the asset to make it all work. And it took an asset-light…
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Spain’s hotel sector poised for expansion in the budget and economy segment
The budget hotel segment might be the next star in Spain’s hospitality industry, with current offerings well below other European countries. A new report from Alvarez & Marsal analyzes the high expectations for the low-cost category of hotels from…
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New EU standards aim to curb fake hotel reviews
The European Commission has launched a new Code of Conduct on online hotel reviews to address fake and misleading feedback.
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Hospitality Sector Sees Spike in Phishing Activity: How Hotel Owners Can Protect Their Businesses
Hospitality businesses are being urged to strengthen their cybersecurity practices following a significant increase in phishing attacks within the industry.
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Hospitality the Mexican Way: Interview with Development Head, Mauricio Elizondo
We learn how Mexico’s largest hospitality group is offering a uniquely Mexican experience, and looking into taking that experience international.
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