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About a year ago, I shared the Hotel Brand Pyramid a chart I had picked up at a seminar. It turned out to be both old and incomplete, and the feedback came in fast: wrong brands, missing brands, and far too simplistic for today’s hotel landscape…
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Travel brands are racing to meet the new demands of digital-native travelers. From AI-powered personalization to seamless guest journeys, everyone claims to be reimagining the guest experience. However, the lived reality for many travelers tells a…
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A five-star hotel and resort is launching its own academy for school and college leavers to nurture the next generation of hospitality professionals.
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A signing ceremony between Tan Sri Lim Kim Hong, chairman of I-Berhad (right) and Ooi Joon Aun, Asia Pacific president, Wyndham Hotels & Resort, witnessed by a humanoid robot, marked the launch of Wyndham i-City - a key milestone in i-City’s…
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Stop Chasing the Wrong Leads. Start Closing the Right Ones.
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Macroeconomic uncertainty results in investors gravitating to safe-haven markets, even as decision-making timelines lengthen
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Even if you're disdainful as to the validity of online hotel reviews, customer feedback that contains phrases including 'absolutely dire' and the words 'drab', 'grimy', 'smelly', and even 'disgusting', may give even hardened digital cynics pause for…
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You know the saying: "As Colossus stands, so shall Rome. When Colossus falls, Rome shall fall. And when Rome falls, so falls the world." Well, the same is true of brands.
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Hotel Miramar Singapore will cease business operations at the end of October, it was announced on Friday (Aug 29), a move that would see 108 employees laid off.
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The Turkish Hotel Association (TÜROB) announced the death of Sinan Babila, a veteran figure in the country’s tourism industry and a former chair and founding president of the association.
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As the industry matures, auctions are proving to be a reliable, transparent and effective way to sell more hotels.
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Hospitality leaders know the industry thrives on delivering seamless experiences and building guest loyalty. Unfortunately, the very systems that create positive guest experiences have also become prime targets for sophisticated cybercriminals…
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Hospitality education in India has not kept pace with the world it claims to serve. Most institutions still follow a playbook written when the country needed supervisors, not entrepreneurs. The curriculum, the structure, and the metrics we continue…
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Sky Marine Hotel Singapore is a fraudulent hotel listing that has appeared on Google Maps and various online platforms, claiming to be a luxury accommodation facility. The listing presents itself as a seaside hotel with stunning ocean views…
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West Belfast-born property investor Paddy McKillen has reportedly been awarded more than £700 million arising from a dispute with the Qatari owners of three upmarket hotels in London.
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Serving a shot in the arm to the Kingdom’s tourism sector, a hospitality major in the Philippines is all set to construct the largest hotel in Cambodia.
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First, I want to thank everyone actively commenting on this hot topic here, only through open discussion can we understand the problem and find real solutions, rather than speculate on trendy terms.
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OYO has become the first hospitality company in India to adopt Google’s latest generative AI video innovation, Veo 3, marking a significant leap in creative storytelling and personalised marketing.
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