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The light at the end of the tunnel is, at last, getting brighter, countries are loosening their restrictions, and travel is on its way back…
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Lufthansa and Frankfurt operator Fraport have announced plans to recycle four million plastic bottles this year, equating to 72 tonnes of recycled material.
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Most hoteliers would like to think they know who their competition is today. After all, hoteliers spend a great deal of time, expense and effort trying to understand what markets their competition is targeting and how they attract business…
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What use can we make of social media? A great deal if we exercise a sound, verifiable sales and marketing strategy; carefully execute that strategy and watch out for the inevitable speed bumps or potholes that may appear along the way…
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The International Air Transport Association (IATA) released data showing growing momentum in the recovery of air travel as restrictions are lifted.
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When I decided to quit my job in Spring 2021, I was one of the first. My resignation was not as shocking (I guess) as the reason – I wasn’t leaving for a competitor; I was leaving the industry.
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A situation we are all familiar with – you arrive at a restaurant, curious about the experience you’re about to have, probably hungry and eager to discover the menu items that will make your mouth water…
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Despite each city within the region having certain characteristics and established performance, decline — brought about by the pandemic and the anticipated changes in supply and demand dynamics — will have a remarkable impact on future hotel…
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Wyndham Hotels & Resorts revealed results for the three months and year ended Dec. 31, 2021, including the largest pipeline in the company’s history. During a conference call about the results, President/CEO Geoffrey A…
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Choice Hotels could add two upscale brands that cater to different customers if the right opportunity comes along. There is at least one viable takeover candidate.
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When Facebook announced their rebranding to Meta, a tidal wave of popularity crashed on the alternative reality: the Metaverse.
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Hyatt has announced plans to expand its luxury and lifestyle brands in the Asia-Pacific region.
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Passpoint is gaining popularity in all areas of travel, and the use cases and discussions are popping up at hospitality events and throughout the industry. But what is it, and how will it benefit hotels and the hospitality industry as a whole…
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After more than 60 years of leadership, J.W. (Bill) Marriott Jr. has confirmed to the board of directors of Marriott International Inc…
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Confronting a protracted labor shortage, hoteliers have struggled to maintain standard operations, much less meet new demands that the pandemic has produced.
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With recent advances in technology, hotel CTOs have an opportunity to transform customer service from a reactive cost center to a proactive revenue driver.
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The metaverse may be all of the rage these days. But Expedia Group CEO Peter Kern doesn’t think we’ll be traveling there anytime soon, saying he thinks we will want to be in the “real-verse” for some time to come…
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Booking.com on Thursday that it will be slashing nearly three thousand jobs globally as it plans to outsource nearly all of its customer service operations…
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