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You might be reading this and saying to yourself, “Well, for sure every hotel needs a daily pick-up report.” But I bet you would be surprised how many hotels do not use their pick-up report and or they do not use it properly…
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Incorporating the great outdoors indoors comes at a high cost — but ultimately with a high return on investment for hoteliers, and their guests.
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Personalization is a buzzy word on many hoteliers' lips. But only a handful of operators, brands, and agencies, such as Rosewood, Virgin, The Nines, and Muzéo, seem to be truly learning how to deliver individualized service…
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The emerging EV automotive market could be a giant boon for the hospitality industry if hoteliers are willing to bet on it early.
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Welcoming travelers back while still absorbing the shockwaves of the COVID-19 pandemic has spurred a digital evolution for the travel and tourism industry. A rapid move to the cloud offers new ways of reaching customers—and introduces new risks…
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Accor and joint venture partner Ennismore have announced plans to open more than 1,000 properties under the Jo and Joe brand in China.
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In July 2011, I got a call from Brian Chesky. HomeAway was six years old, having been formed by acquiring the grand dames of the online vacation rental industry. What, he asked, did HomeAway do when a guest tried to destroy the home…
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Hilton will open its first net-zero hotel in the US next month, with bookings from mid-May. The hotel is in a building which was originally opened in 1970 as the Armstrong Rubber Company Headquarters…
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Rockbridge has appointed Tom Healy to the role of president/COO of Rockbridge Hospitality and existing operational affiliate, Bridgepoint Hospitality. He brings more than 30 years of hospitality leadership experience to this new role…
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You likely have your blinders on for the summer ahead. It will be an exciting one, to say the least, as travel recovery gets underway and we continue to contend with labor problems…
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The pandemic and subsequent economic crisis have had a significant impact on many industries and have changed them permanently…
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OY Hospitality, the Dubai-based hospitality group, has announced plans to roll out a portfolio of five high-end restaurants. The concepts are confirmed to open across Dubai between 2022 and 2023.
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At 24 years old, Charbel Hayek is the youngest chef to have ever won Top Chef Arabia. Here, the Lebanese talent tells us about his experiences and his culinary journey.
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The disruptor of traditional hospitality industry takes a new approach to loyalty programs
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Serviced apartment group Ascott has set an ambitious target of opening 150 properties under its “co-living” Lyf brand by 2030.
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Travel might not be quite back to pre-pandemic levels yet, but it’s getting there – especially for leisure travel. 
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There is one truism about the connection between trends and the global pandemic that could not be more accurate: COVID-19 for the most part is an accelerator towards a future that was already coming, suddenly pushed into the path of a speeding…
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Easter is here and with it comes the breaking of Lent and the tradition of eating chocolate eggs, bunnies, … in fact chocolate anything. Chocolate often features in our lives as "treat", "a pick-me-up", a gift on special occasions…
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