Just try to imagine your upcoming paradisaical hotel stay. You step through the main door without a single hotel team member smiling at you or offering assistance. A walk to reception is needless. Your online reservation was followed by a digital key access capability available on your mobile device, for a room you picked in advance. Within minutes you are in your designated guest room on the floor you chose. Ordering and paying for food and drink during the hotel stay is accomplished via an app on your device, and the items are delivered to your location, either by a machine or a person.
Your checkout process is similar to check-in, as the device has already charged you for your accommodation and you are free to depart. A contactless experience with no hotel staff around. How about that? A dream come true, or a nightmare?
According to a recent research study, titled “Hospitality in 2025,” conducted by Oracle Hospitality – part of the American multinational computer corporation – and the Skift travel news site, nearly three-quarters (73%) of travelers want to use their mobile device to manage their hotel experience, such as checking in and out, paying, and ordering food. Apparently, travelers look to personalize their journey even more by picking their exact room and floor and paying for only the amenities they want.
