Six Senses, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, operates 27 hotels and resorts with 40 properties currently in its development pipeline. It serves as a changemaker and maintains a leadership commitment to community, sustainability, emotional hospitality, wellness, and crafted experiences infused with quirkiness.
The Six Senses Journey to Plastic Freedom Playbook is designed to share operational intelligence with the wider hospitality industry. It offers 82 tried-and-tested solutions to plastic items in the four main areas of a hotel’s operations: housekeeping, back of house, food and beverage, and spa.
This is part of IHG‘s larger goal of sharing how being environmentally and socially responsible can be successful without compromising on hospitality, efficient operations, profitability, an outstanding guest experience and high levels of satisfaction and engagement among colleagues.
Empowering hotels towards reducing plastic waste
Following a successful plastic-free pilot at Six Senses Laamu in the Maldives in 2016, the brand commissioned a group-wide inventory of every plastic item. To its surprise, even though it eliminated tens of thousands of items, the numbers kept increasing.
“We launched an education and awareness campaign which comprised six training modules. It opened the company’s eyes to the plastic it hadn’t ‘seen’ before. No item was too large or small to be nominated for elimination,” said Mr Jeff Smith, Vice President of Sustainability of Six Senses.
Smith added that identifying items for elimination and researching better alternatives is one thing, but getting hosts to do without material is quite another. This has allowed the sustainability teams to make their lives easier and more efficient.

