mycloud Hospitality Integrates with Rannkly for Improved Hotel Guest Feedback Management
mycloud Hospitality, the all-in-one cloud-based hotel property management solution, has announced an additional integration with Rannkly.
The partnership combines mycloud’s comprehensive cloud-based property management solution capabilities with Rannkly’s advanced review management technology, giving hoteliers a dynamic tool for monitoring guest satisfaction, strengthening their online reputation, and maintaining a competitive advantage in today’s digital-first marketplace.
With the integration of Rannkly, mycloud PMS users can quickly monitor, evaluate, and reply to guest reviews in real-time. Rannkly’s review management system collects reviews from key platforms including Google, TripAdvisor, and Booking.com, and allows them to be managed from within the mycloud interface. The integration improves the review management process and allows hoteliers resolve guest concerns in real-time.
By providing comprehensive analytics, Rannkly enables hoteliers measure sentiment, identify areas for improvement, and obtain important insights into guest preferences. Other capabilities include automated warnings for unfavorable reviews, automated responses, and obtaining insights from competition reviews.