Millennium Hotels and Resorts Integrates AI-Powered Aiello Voice Assistant Across Six Luxury Properties
Aiello, a pioneering startup specializing in Natural Language Processing (NLP), is excited to announce its strategic partnership with Millennium Hotels and Resorts (MHR). This collaboration seeks to revolutionize the hospitality industry by integrating the AI-powered Aiello Voice Assistant (AVA) across six MHR properties in Singapore and Thailand.
These include the Grand Copthorne Waterfront Hotel Singapore, Orchard Hotel Singapore, M Social Hotel Singapore, Studio M Hotel Singapore, M Hotel Singapore City Centre, and M Social Hotel Phuket in Thailand.
According to an Oracle study, 67% of hotels are facing staffing shortages, with 12% indicating that this impacts their operational effectiveness. “Addressing these operational challenges has been a key motivation for integrating technology into MHR’s systems,” said Andy Tan, Senior Vice President, Global Sales and Partnerships at MHR. “Integrating AVA with our task management system, housekeeping staff can receive real-time updates on room statuses and guest requests, reducing manual tasks and streamlining workflows.” he added. While system integration posed initial challenges, the expertise of Aiello’s team ensured a smooth transition with minimal disruption to existing IT infrastructure.