Hyatt Just Reportedly Fired Nearly Hundreds Of US Call Center Agent Overnight
International news
Hyatt has reportedly laid off hundreds of remaining U.S. phone customer service agents. Last week it appears that roughly 300 U.S. agents were terminated, and there’s a report that there seem to be just 35 left. The hotel chain is also said to have dismissed 18 managers and the bulk of the U.S. chat team, leaving about 36 U.S. chat agents left.
Employees apparently received 24 hours notice before termination. There are no more physical U.S. call centers, with remaining local agents remote.
Hyatt’s front-line call work is now handled out of El Salvador and the Philippines (El Salvador identified for the newest wave; Philippines still hosts the larger team). El Salvador call center wages have been noted at ~ $400 per month for full-time, six day a week work – which is better than local average wages but significant savings for the company.
The My Hyatt Concierge team remains intact, but I’ve read that their managers were let go. Without U.S. phone customer service it’s not clear where their replacements will come from.
by Gary Leff