FREENOW set to take action on hotels with high cancellation rates to protect taxi drivers
International news
FREENOW, a leading taxi app, is taking decisive steps to address the issue of high cancellation rates by hotels. The company has announced plans to collaborate closely with hotels to reduce these cancellations, a move aimed at improving the overall experience for drivers using the app.
In ongoing commentary highlighted by TaxiPoint, it was revealed that cancellations often occur due to a lack of consideration by hotel staff to ensure the passenger gets into the correct vehicle ordered or multiple vehicles are ordered to make sure at least one taxi arrives.
This behaviour then leads to a so-called "circle of rejection" where drivers are then forced to decline new future jobs from the same venue after being stood up by hotels without no cancellation fees paid. This cycle of frustration damages the trust between all parties involved and erodes the reliability of the service as passengers are then left stranded.