AI delivers instant responses to hotel questions
Digital travel platform Agoda has officially launched the Property AMA (“Ask Me Anything”) Bot, an AI chatbot designed to provide instant answers to travellers’ hotel-specific questions.
Since its soft launch, the Property AMA Bot has quickly gained popularity, answering over 30,000 hotel-related questions per day. Every day, millions of travellers visit Agoda to explore accommodation options, compare amenities, and find the perfect stay for their trip.
While Agoda’s property pages are packed with details, answers to relevant yet straightforward questions like “Is there parking available?” or “What’s the quality of the breakfast?” can sometimes be hidden in a sea of descriptions and reviews. A connection between Agoda’s systems and an advanced language model, ChatGPT, enriched with live property data, ensures the Property AMA Bot provides up-to-date responses.
Agoda’s users can contact property owners directly via a messaging system, but property response rates and times vary. The Property AMA Bot builds on this by offering real-time, reliable responses to enhance user confidence. The tool is available on any property page, and on all Agoda platforms: desktop, mobile web, and app.