The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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The Rise and Fall of Harry Gordon Selfridge: How His "Customer is Always Right" Philosophy Revolutionized and Nearly Ruined Modern Hospitality
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World’s priciest hotels charge record prices in defiance of luxury slowdown
The world’s most expensive hotels charged record prices last year as wealthy travellers splashed out for access to amenities such as hyperbaric oxygen therapy and sound baths, defying a slowdown in the broader luxury sector…
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Proof is the new leverage in hotel transactions
The hotel transaction market is moving again, but not as it did when debt was cheap and assumptions carried weight. Today’s capital is more selective, more structure-driven and far less interested in forward narratives…
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How the UK Building Safety Act is reshaping hotel development
The UK Building Safety Act was introduced in 2022 to enhance building safety regulation in response to the Grenfell Tower fire tragedy. Although widely supported, it has resulted in higher costs and longer timescales…
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The Hidden Cost of Staying Lean: How Understaffing Burns Out Teams and Backfires Long Term
We’re all weathering the same storm, but too many organizations are doing it in boats with missing oars or worse, with crews rowing at double speed just to stay afloat. The “run lean” mantra has become a badge of honor in many industries, especially…
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How Exclusive Collection’s Danny Pecorelli built the top luxury corporate hotel group in the land
As managing director of Exclusive Collection, Danny Pecorelli oversees one of the country’s most distinctive luxury hotel groups, with a portfolio that spans country house hotels, a gastro pub, destination spas, Michelin-starred dining, golf…
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Social Engineering at the Front Desk: A Growing Threat for Hotels
Every day, hotel front desk staff welcome new guests and collect their personal identifiable information (PII), such as names, addresses, emails, credit card numbers, and even passport data. This trove of data makes hotels attractive targets for…
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Top 5 hospitality industry trends to watch in 2026
Luxury travelers and major eventgoers are slated to drive hotel demand this year, while rising labor costs and advancements in artificial intelligence could shift hospitality operations.
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World Inequality Report 2026: 56,000 Ultra-Rich Wealthier Than 4 Billion Poorest People
The World Inequality Report 2026 exposes an unprecedented wealth concentration crisis, revealing that just 56,000 ultra-wealthy individuals control more wealth than the poorest half of humanity combined, while calling for urgent global tax reforms…
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What to expect from hospitality and travel technology in 2026
2026 will be defined by two forces: frictionless travel experiences and the industry’s struggle to keep up with AI‑driven change. The hotel industry needs to move from fragmentation to a unified system, but the speed of AI innovation is creating…
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Entering the Era of Stagnation: PR and Communications Predictions for 2026
Midas PR founder Dr Karine Lohitnavy-Frick offers a different perspective on the year ahead
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Why 2026 Hospitality Trends Are Useless for Your Hotel
It’s that time of year again. The holiday decorations are up, the budget reviews are dragging on, and your inbox is drowning in "The Top Trends for 2026."
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What’s Happening To Fine Dining?
Noma closed and not because René Redzepi ran out of ideas, the landscape changed on him…
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City Index 2025 sees shift due to tourism gains in East Asia
Global Power City Index 2025 sees city rankings shift due to tourism gains in East Asia and inflationary pressures in the west, 48 major cities evaluated in Mori Memorial Foundation’s GPCI-2025 report…
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Amazon's lawsuit against Perplexity intensifies scrutiny of AI-generated answers and data sourcing, with knock-on effects for how travel demand is identified and directed online.
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The Trends Reshaping How We Eat and Drink in 2026
In the United States, food and beverage trends don’t just shift, they erupt, rewriting the rules of how we cook, sip, and gather. The question for 2026 isn’t what’s next, but how fast we’re willing to follow…
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A deeper look into Saudi Arabia’s heritage-led luxury play
It’s not every day that a capital city is redefined from its edges. Yet just beyond the north of Riyadh, the $63 billion Diriyah project aims to do just that, with the Kingdom framing the development of what is essentially a whole new city as a…
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Flow Thru — this is my abbreviation — is a catch-all phrase that measures how much made it through your business comparing one period to another. What made it through, from revenues to profit. Another term to describe this measurement is retention…
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