By type

“He’s a gentleman first of all. He’s a signore, as you say in Italy, a gentleman.” Danilo Zucchetti, managing director of the iconic Villa d’Este, certainly is a signore, as legendary hotelier Vincenzo Finizzola says…
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A badly handled PR crisis can have a negative impact on companies for years, driving away customers and damaging brand reputation…
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A Brit: "Would you like a cup of tea?" - An Italian: "Why, do I look unwell?"
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Beatrice Tollman is dedicated to her craft and has an unwavering determination to deliver the best of everything. For the founder and president of Red Carnation Hotel Collection, hotelkeeping is a 24/7 love affair…
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As designers, we naturally look for ways to solve problems that come up in the environments we live in and professionally serve. It’s been no different since COVID-19 began to impact all of our worlds…
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A major shout out to all Housekeeping Departments in all properties and all over the world, for being able to cope with the new needs brought by pandemic…
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Editor’s Note: As part of Back Light, a series of articles sharing illuminating insider observations, we asked Andrew Moffett to walk us through his career transition and his vision for the future.
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Vijesh Yoganathan, our Head of APAC, sat down with Amit Peshawaria, Head of Sales Asia Pacific at OTA Insight and Murphy Mathew, Regional Solutions Engineer APAC, IDeaS Revenue Solutions, to discuss revenue management strategy in the Asia Pacific…
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It looks like a spaceship, runs on fuel that up until a few years ago experts were calling "crazy," and has barely left the drawing board, but in the eyes of one of the world's leading aircraft manufacturers, it's undoubtedly the future…
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When I wrote my first pandemic-themed article, Hotel Marketing and Revenue Management in the Time of Pandemic, I was definitely hoping for things to be better by now…
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Online Travel Agencies have always been a subject for debates among hoteliers. Should we reinforce our direct channels of distribution or rely on intermediaries? In general, there is no universal answer to that question…
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Holiday planning for the super rich: Ultra rich travelers can afford to go anywhere and do anything, but often rely on teams of highly skilled, adaptive and creative travel experts to make it happen…
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For all too brief a time, the Italian summer offered a glimmer of hope. After emerging from what was in early 2020, one of the world's harshest coronavirus lockdowns, Italy managed to dust itself down in time to welcome visitors…
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The emergence of COVID-19 has turned everyone’s expectations on their heads. Revenue managers, hotel owners and operators who previously expected steady or growing demand for 2020 have a much less predictable future ahead of them now…
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The unofficial definition of Revenue Management used by insiders is ‘the art of turning away business’…
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Talia Oleshansky was hoping to spend her junior year at Indiana University in the sorority house for Alpha Epsilon Phi, as she did her sophomore year…
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No matter how much finances you have, the property must have a fair market price and must be able to carry itself financially ones put into operations. There are lots of good opportunities out there and if you work right, you can make it happen…
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Working as a lead expert for Hotel Report, I have the privilege of following great industry professionals over time and learning from their failures and successes. Only access to information and learning can bring Us forward together…
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