By type

Voice search within the travel industry is one of the emerging trends that marketers, business owners and other senior figures within businesses in this area need to become aware of…
read more

IHG Hotels & Resorts has revealed planned openings for some of its brands in 2021. Here’s a look:
read more

From the rebound of key hotel performance metrics to the potential return of group demand and international travel, the U.S. hotel industry could take its first steps on a long road to recovery in 2021…
read more

Are companies like Amazon and Apple setting better examples of great customer service than the hospitality industry? There has been a sharp decline in the hospitality industry in basic customer service with more reliance on technology, resulting in…
read more

The decision to move London into Tier 3, the highest level of COVID-19 regulations, has hoteliers worried this could be the final straw for the capital’s hotel industry, and sources argue that hotels should not be penalized…
read more

The hospitality industry was battered by Covid-19 in 2020. During the worst part of the pandemic, around 3,000 out of 5,000 of the hotels in Accor Group’s network were closed. Today, almost all of them are open again…
read more

By 2025, over 85 million existing jobs will be lost due to the seismic shift toward robotization and automation, according to estimates in the "Future of Jobs Report 2020" published by the World Economic Forum…
read more

In hospitality, technology is a complicated problem. For an industry that has historically excelled and set the bar for customer experience, buying technology solutions has not been on the top of the list…
read more

Executives at Hilton, Marriott International and Goldman Sachs say now is the time to take advantage of the opportunity to build out a diverse portfolio by snatching up bargained assets and developing at lower costs…
read more

"Here's the bottom line..." It's a familiar turn of phrase that is succeeded by the speaker getting to the sum or crux of the issue—the overarching point.
read more

Cleaning protocols, sanitary standards and hygiene procedures. In the age of COVID-19, these terms have become omnipresent. Most hotel groups have implemented new security and hygiene protocols to reassure guests and make them feel safe…
read more

Operator selection is undertaken by developers and owners for the appointment of the hotel management operator. The process involves candidate identification, screening, and contract negotiations, generally together with the owner's legal counsel…
read more

Now, more than ever, fresh perspectives about design aesthetics in hospitality settings are required to succeed in a COVID-informed world…
read more

Aimbridge Hospitality, the hotel industry’s largest third-party operator, has leveraged its scale, organization and relationships with owners to grow.
read more

Effective and illuminating advice for bringing out your best self on the computer screen and engaging the attention of your audience. A must-read for today’s digital professionals.
read more

How Airbnb sees itself matters, not only for the future of the company but how markets and competitors react to such a globally disruptive force that has emerged out of nowhere in the last decade.
read more

A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads…
read more

By James Houran, Managing Director at AETHOS Consulting Group, Co-authored by Saree Mansbach
read more