By type

Stagflation, or a mix of slow growth and high prices, would be an unfamiliar crisis. Even the shrewdest hotel executives and investors would need to be on guard.
read more

It seems the new normal in hotels is smaller sales teams and the battle cry from these teams is “We are too busy to sell.” RFPs are rolling in again and all they can hope to do is to keep up with them—one at a time…
read more

Amid the cacophony from the social networks and other media, the word VEGAN is becoming more and more talked about…
read more

The right tools can help you look deeper into the market to better understand where business is going.
read more

Is sustainability in the hospitality industry just another trend?  Is it one more thing to "check off the list" for General Managers and Marketing Directors to gain a competitive edge or catch up with the hotel next door that just got a green label…
read more

The global travel and tourism industry's post-pandemic recovery is gaining pace as the world’s pent-up desire for travel rekindles.
read more

A while ago, I was conducting some focus groups with frequent travelers.  The participants were educated, experienced, and frequent guests at hotels and resorts…
read more

For some hoteliers, a Revenue Management System (RMS) seems like the ticket to higher occupancy and room rates. Get the software, input some data and away you go. Or something like that.
read more

As travel ramps up, travel professionals face a slew of challenges, including staffing shortages, burnout, high prices and low availability.
read more

A recent, very heated, discussion on LinkedIn about direct online vs OTA distribution prompted this article…
read more

While it may be true that there is no "one-size-fits-all" model for guest satisfaction in the hospitality industry, The Outrigger Way has gotten us fairly close to cracking the code.
read more

A tech revolution has been ushered in over the past decade, setting the stage for transforming the online space as we understand it…
read more

For owners, managers, and employees alike, the past few years have been, in a word: unpredictable!
read more

A few months ago, we shared our experience during the pandemic, adding our voice to an industry struggling to come to terms with not only what we had gone through to date, but with finding a way forward in a new landscape…
read more

TMCs in tech arms race – scale and capabilities to invest will win, says ex-CWT chief, now Sabre president
read more

As the first woman to serve as the president and managing director of Atlantis Paradise Island Bahamas, Audrey Oswell said despite the leadership obstacles she has faced, they never got in the way of her achievements…
read more

Zero-proof cocktails crafted with the same care and techniques as alcoholic beverages are increasingly slaking nondrinkers’ thirst at hotels and theme parks and on cruise ships.
read more

While all hotel guests want a clean, safe, comfortable room, guests have a variety of needs and wants for services and amenities…
read more