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Periods of disruption often create the ideal setting for invention. With the pandemic obstructing the hotel industry’s vision for the future, that time appears to have arrived.
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Employees are the heart and soul of an organization. Without them, a company is a mere lifeless building. Their presence makes it come alive while their efforts take it to the heights of success…
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In my article last January, I spoke about how mobile apps have moved from a nice to have tool for hotels to an essential part of a digital strategy…
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On the eve of the Americas Lodging Investment Summit (ALIS) in Los Angeles, Marriott International, Inc. (NASDAQ: MAR) announces a strong year of rooms growth and signings in 2021…
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Digital marketing no doubt is changing constantly. But take a pause here. If you look closely behind all these shifting tectonics, there are a few core principles that form the foundations of every marketing campaign…
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As we've all experienced, it can be a hassle to have to call a company's customer service or contact center in order to resolve an issue you are experiencing…
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The global pandemic has affected nearly every aspect of business and dramatically altered the state of business travel, leisure travel, events and conferences.
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In this article, we analyze the rise of mobile bookings over the past two years, how it is expected to continue growing in 2022, and how Hoteliers should adapt their online sales and marketing strategies to meet this rapidly-growing demand…
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The hotel buffet is back. But it’s not back everywhere, and it’s not quite the same as it was pre-2020.
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With airline and hospitality industries set for a strong recovery in 2022, the smartest companies are positioning themselves to attract a pool of global talent in an ever more competitive environment, embracing the opportunities and challenges that…
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COVID-19 has been devastating for the hospitality industry. Hotel occupancy rates are still well below normal. While some lenders are still granting relief to borrowers, lenders increasingly have been foreclosing on properties…
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There has been a tendency to focus on the negative over the past nearly two years, and rightly so. We’ve watched the trends, hoping our industry would bounce back more quickly than it has…
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2022 will be a year of rebuilding and recovery for the business events, accommodation, and meetings industry, according to the HBAA, soon to be known as beam.
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It’s that time again when we all collectively look at the digital trends and opportunities for the new year. Naturally, Google leaders from across Europe, the Middle East, and Africa (EMEA) are looking ahead too…
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Face-to-face trade shows, client meetings and team gatherings are getting back on the schedule. As more business travelers hit the road, what can hotels do to welcome back these high-value guests and improve their experiences…
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Just because a company isn't in the business of renting out guest rooms to travelers doesn't mean they aren't attractive in the eyes of a hotel mergers-and-acquisitions team. Future hospitality M&A is going to be more creative than in prior decades…
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The pandemic and related shutdowns forced many hospitality employers to dramatically scale down their workforce in 2020, and initial consumer hesitancy coupled with travel restrictions necessitated slow re-openings for many in the industry…
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Every time InterContinental Hotel interior designer Neal Prince stepped off a Pan Am aircraft in a new destination, he'd head straight to the city center for inspiration.
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