By type

“When you think of revenue management, which is the first department that comes to mind?”
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Hotel company CEOs are some of the most pollyannaish folk in business. The biggest cheerleaders of travel and hospitality have a duty to tell it like they think it is—even if it’s not. Leave the honesty to the hotel developers and lenders…
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Sometimes, it’s better to rent or lease than to straight out buy. In homes and cars, yes—what about in the hotel business?
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Where should the hospitality industry be putting its technology investment? Cloud computing? Artificial intelligence? Sunsetting legacy technology? What are the priorities and is it spending enough?
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Stellar customer service, exquisite facilities, and well-stocked amenities are the hallmarks of the hotel industry. Guests and patrons expect hospitality when paying for these services, whether for vacation, business, or other purposes…
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First quarter financial figures from four of the largest online travel agencies in the world show Expedia Group, Booking Holdings, Airbnb and Trip.com Group opened 2024 much as they closed 2023 — a year in which they spent a record amount to promote…
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Several times a month, I get a call that usually goes like this: “Hi Steve, Hope you are doing well. I have a “golden” opportunity to purchase this amazing hotel site in an incredible hotel market. It's being offered for $10 Million- should I buy…
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Virgin Hotels Las Vegas’ latest contract proposal for employees is “unacceptable for workers,” Culinary Union Secretary-Treasurer Ted Pappageorge said Thursday.
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HotelTechReport, the leading online buying platform for hotel technology, has announced that it has surpassed 50,000 authentic product reviews. This milestone represents a significant achievement for the hotel software community, underscoring the…
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In March 2024, visionary leader Elon Musk opened another artificial intelligence startup, xAI, as an open-source challenge to ChatGPT, which is owned by OpenAI. Then IBM announced it was slashing its staff size in its increasing adoption of…
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This series explores topics surrounding women who began their careers in Japan following the implementation of equal opportunities employment legislation in the mid-1980s. With many now reaching the age of retirement, it is hoped their stories can…
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Nails tap rhythmically on a skin care product, and the text on screen reads "GRWM for school". Or work. A wedding. To spill the tea.
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The Foundation will concentrate on tackling the sector’s employment challenges by focusing on two levers of action: offering scholarships for hospitality education to talented individuals from disadvantaged backgrounds, and advocating for careers…
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While there is no magic formula or linear one-size-fits-all approach to the adaptive reuse of commercial buildings for housing, the Ankrom Moisan team has come up with a unique framework: “The Rule of Six.”…
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As my frequent readers know, I have been bemoaning the myths that are thrown out as facts at conferences, podcasts, and in books and blogs that, at best, mislead hospitality leaders and at worst, lead to discrimination based on birth year…
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The Ramadan season in the Middle East has traditionally been a time of reflection and community…
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Generative artificial intelligence has been a constant headline-maker in the travel tech world through the past year. So, it’s no surprise many industry experts believe the technology has the power to change processes on the whole, including in how…
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The portmanteau “bleisure”—a mashup of “business” and “leisure”—denotes a phenomenon for our time, a time when technology makes it possible to work, even long-term, from locations that can be explored for pleasure when off the clock, often with…
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