By type

Love's Travel Stops in Williams, California, debuts a Jamba by Blendid Robotic Smoothie Kiosk.
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Early this year, Hyatt Hotels Corp…
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In our customer service workshops, we do an exercise in which we ask participants what their favorite companies are to do business with and why. We almost always get Amazon as an answer. One of its success traits is communication…
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Have you ever been cheated, exploited, manipulated, and jerked around by a candidate who wanted a job in your organization? You may have, but perhaps you don’t know.
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Dubai could soon be home to the Middle East’s biggest tourism destination resort, the Dhs18 billion Moon Dubai.
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We knew it would happen sometime. According to The Highland Group’s U.S…
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IHG Hotels and Resorts has revealed that parts of its technology systems have been “subject to unauthorised activity”.
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Roger Moukarzel is a firm believer in the power of photography in the hospitality world…
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Cloud migration, tech lounges, chatbots and robots are all technologies with great potential: both to streamline and drive better service, and to grant hackers access to your brand’s technology stack.
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As we cap off an incredibly busy, post-pandemic summer, one question that all hoteliers should be asking is: will these occupancy levels last? Autumn typically sees a drop-off, but with the pent-up demand now partially expunged and a looming…
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European natural gas prices are roughly ten times higher than a year ago. Hotel owners may struggle to pass on to guests added costs for heat and lights, given that they've already been charging higher than average rates…
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For most hotel staff, tipping is one of the best ways to supplement what is often a minimum wage income…
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What hotels don’t promote a good night’s sleep nowadays? While the offerings have gone from the erstwhile novel introduction of Westin’s Heavenly Beds to today’s perfunctory pillow concierge, hotels have yet to fully tap this well…
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From refugees to retirees, Chief Human Resource Officer Debra Punke shares how Concord Hospitality is doing its best to combat the current hospitality labor shortage.
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They say smart people can hold two opposing ideas in their minds and still function. So hotel executives must be geniuses, as they watch bookings stay strong while economic worries rise.
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Key performance indicators, better known as KPIs, are touchstones used to measure progress toward the desired outcome.
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According to a recent GlobalData report, 573 deals (including mergers & acquisitions, private equity, and venture financing) were announced in the global travel and tourism (T&T) industry in the first half of 2022, reflecting a 3.1% increase over…
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A central problem with the hospitality industry’s current labor crisis is that by framing it as a ‘crisis’ we are presuming that the shortage will naturally pass by and labor conditions will eventually return to how they were in 2019…
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