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A positive guest experience can result in glowing online reviews, return visits, and a brand reputation that contributes to ongoing growth.
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Freshly baked news: the baguette, the long, crusty loaf bread that is a delicious staple of French life, has been awarded special protected status, placing it in a culinary pantheon alongside other regional food delicacies from around the world…
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While verbal or physical assaults of a staff member may be rare, those on the receiving end say they are grateful that management and owners care and are prepared
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The General Manager role at a hotel is a senior role typically reserved for someone with 15 to 20 years of experience…
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Short-term accommodation provider Sonder Holdings on Wednesday (23 November) confirmed some of its systems, including “certain” guest records that may include driver's licenses and passports, were exposed in a data breach…
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What's ahead for hotel investment in Europe? A survey of more than 100 hotel leaders points to both risks and a window for opportunistic acquisitions.
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Despite the current chaos surrounding air travel, airport hotels are recovering from low pandemic occupancies at a faster pace than urban hotels…
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According to the Q3 2022 Europe Hotel Construction Pipeline Trend Report from Lodging Econometrics (LE), analysts report that at the close of the third quarter, Europe’s hotel construction pipeline stands at 1,660 projects/258,476 rooms…
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IHG Hotels and Resorts has signed a long-term commercial agreement with Iberostar for resorts and all-inclusive hotels.
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When team members feel psychologically safe and comfortable bringing their whole selves to work, they are empowered to come up with creative solutions to problems, find new ways to collaborate and communicate…
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Hotel investors are moving away from new developments in light of expensive construction loans and skyrocketing costs for materials and labor.
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Segmentation is one of the most important elements of your hotel email marketing. However, despite its importance, it is often neglected and it may well be one of the reasons why your email strategy is not working for you…
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It’s true that East Africa’s travel, tourism and hospitality sectors have experienced numerous ups and downs in recent years. However, there are positive signs of growth, as Thuku Kimani, manager of hotels MENA at Colliers International, points out…
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Axonify’s 2022 State of the Seasonal Worker Report finds frontline workers are leveraging seasonal work to get their foot in the door, progress their career.
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It’s been long accepted that a hotel’s ebbing low-season revenue is just another one of the industry’s unpleasant realities. No matter how large or small the property is, every hotel owner has struggled with managing the slower season…
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From logistics to upfront costs, becoming a green, reduced-carbon resort is a challenge. But it's one that quite a few Caribbean resort owners are not shying away from.
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Hyatt has launched a new experiences platform for members of its World of Hyatt loyalty programme.
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When examining the current travel landscape, one point becomes abundantly clear: Women are doing it more often and with more sophistication.
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