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As the hospitality industry returns to the new normal, internal audit departments along with their corporate finance and hotel operations teams have to examine their approach to achieving coverage and compliance with internal controls across their…
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Workers are finding modern PMS technology to be more efficient and easier to use because it seamlessly connects nearly every area of hotel operations.
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Hotels that have traditionally catered to corporate travelers mean business when they adapt and add amenities to tap the pandemic-era boom in leisure travel.
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The rise of Airbnb has revealed consumer preferences to be more flexible than previously assumed. Independent hotel company Room2 is responding by innovating in lodging brand standards with $110 million in fresh, net-zero development…
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A weird word in the title is definitely one for your next dinner party…
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The hotel check-in process is practically the same as it was a hundred years ago. Hotels require guests to register, which involves the guest providing or confirming personal information, including contact information and a signature…
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Younger employees are attracted to businesses that reflect their own personal beliefs and causes.
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DeeAna Archer, owner of Sugar Land, Texas-based Archer Luxury Travel, is pumped about sailing on the Ritz-Carlton Yacht Collection's first ship.
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Since the dawn of time, hotels have been trying to convince customers to visit them. But in an age where there are hundreds of thousands of options for people looking for places to stay, that’s never been more difficult…
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I’ve been thinking a lot lately about moving forward in the field of Hospitality Revenue Optimization.
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Paris is the most visited city in the world, with strong appeal to international visitors…
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If guests are still required to dial a prefix before accessing 911 operators, if your front desk still intercepts these emergency calls, or if your MLTS doesn't deliver the street address, floor number and room number from where the call originates…
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Abby Murtagh says she is laser focused on further developing her team because an elevated and empowered staff is what she believes drives results for owners at the recently renovated Arizona Biltmore, A Waldorf Astoria Resort…
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Entrepreneur Sheila Johnson has been steadily expanding her luxury hotel empire. Some call her business, which has lately generated buzz, an overnight success that's been 17 years in the making.
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Giving hotel employees the opportunity to organize their professional lives via part-time work, remote work and flexible scheduling brings benefits not just to the personnel’s work-life balance but also to the organization and its capacity for…
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Nothing is more nerve-wracking and then satisfying than opening a new hotel…
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A recent American Hotel & Lodging Association Foundation survey found that 97% of hotels are experiencing staffing shortages.
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It’s likely part of every hotel organization’s reason of being to provide guests a welcome place while traveling where they can get a good night’s sleep to feel refreshed for the road ahead…
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