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As you book your next summer vacation, go ahead and dream about the views, the food, and the spa. But maybe ask one more question: How many stars would you give your last hotel for sleep?
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I used to treat ADR and RevPAR as gospel—twin pillars holding up the temple of “successful” hotel management. Then a six‑year‑old shuffled into our lobby, laced his fingers through Santa’s glove, and whispered that we were the only place he’d get to…
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Bangkok street vendors exemplify true hospitality through instinctive service, efficiency, and warmth—offering invaluable lessons to the hospitality industry on guest recognition, inclusivity, and human connection beyond luxury standards…
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Biannual World Parity Monitor reveals the scale of price pressure on hotel direct channels — and where hotels still hold the advantage
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The history of Scarborough’s Grand Hotel is as eventful and grand in times of splendor and hardship. 
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From Ibiza to Indonesia, hospitality brands are cultivating a new travel experience, where wellness begins in the soil and ends at the table
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Experiential dining is nothing new. It was even parodied on a recent episode of The Simpsons, which famously predicts the future.
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It might be a stretch to say that Rome has fallen out of fashion this year, but negative publicity around overcrowding – with millions of pilgrims expected in the Vatican’s Jubilee year – has definitely made some tourists hit pause on the Italian…
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Soft brand hopes to leverage 3.5 billion potential customers and the untapped possibilities it presents to its member properties.
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Last summer, tourists in Barcelona were drenched by water pistols by local residents demonstrating against overtourism in their city. In Genoa, Italy, protesters carried out a “noisy stroll,” dragging suitcases through the city to make their…
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Creative studio says financial districts deserted in working-from-home shift could host revitalised nightlife sector
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Travelling toys trend spreads to China as psychologists say taking an inanimate friend on your trip offers ‘unconditional companionship’
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The companies behind Four Seasons Yachts have hired a hotel industry veteran to lead the luxury cruise line as it prepares to launch next year…
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Minor's CCO Ian Di Tullio told BH The Wolseley Hotels is in active talks to come to New York and Dubai, while London would be "a natural fit" for the brand
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Europe’s hotel industry is thriving on an unprecedented influx of US travellers, with millions of Americans flocking to cities and resorts across the continent.
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Facing lower occupancy due to high-season sticker shock, hotels across Türkiye have rolled out aggressive discount campaigns in a bid to lure local vacationers. Some establishments are offering discounts of up to 30 percent, while others have…
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A wave of CEO turnover is creating new demand for in-person gatherings. From leadership summits to town halls, companies are convening under new leadership.
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Several major hotel brands have announced their entry into the African safari industry in pursuit of new markets and experiences – but not without challenges.
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