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As we enter 2026, humanoid robots are no longer a futuristic concept. They are being tested in factories, warehouses, and even domestic environments. With labour shortages still pressuring hospitality operations, the question is no longer if robots…
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Midas PR founder Dr Karine Lohitnavy-Frick offers a different perspective on the year ahead
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P.K. Mohankumar spent forty years at the Taj group learning hospitality is not magic but meticulous, slightly mad devotion to detail.
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As I write this article, I’m at the CX Malaysia conference, where I was the opening speaker, watching Dr Shreekant Vijaykar of COPC Inc, one of the other speakers, talk about AI and how you can’t always trust its responses…
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Butlers used to be people who fetched and carried plates, topped up wine glasses and cleared the table after lunch and dinner.
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Amid Israel's tourism crisis, a new hotel chain opens four boutique hotels: Two new in Tel Aviv and two former Brown hotels in Eilat are rebranded.
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A 289-foot superyacht refitted for 12 guests, complete with a three-deck atrium, VIP terrace, and a sail that doubles as an outdoor cinema.
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Experimental Group continues to grow its hybrid portfolio of bars, restaurants and hotels across Europe
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Global Power City Index 2025 sees city rankings shift due to tourism gains in East Asia and inflationary pressures in the west, 48 major cities evaluated in Mori Memorial Foundation’s GPCI-2025 report…
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No, your eyes are not deceiving you. Atari have launched 'the first-ever purpose-built gaming hotel in the Western Hemisphere', and it sounds like something from a sci-fi movie come to life.
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Hyatt Hotels appointed Jason Ballard as global brand leader for its Essentials portfolio to steer the division’s next phase of growth, the company announced Tuesday.
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Amazon's lawsuit against Perplexity intensifies scrutiny of AI-generated answers and data sourcing, with knock-on effects for how travel demand is identified and directed online.
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This is a story about a disagreement I had with a client. I should mention, this was a friendly disagreement. His idea of an amazing experience was to go above and beyond, always exceeding the customer’s expectations…
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It’s that time of year again when everyone starts making predictions for what they think will happen over the next 12 months. A lot of this involves saying that the thing you like/have a vested financial interest in will do better. Sometimes that…
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Every winter, one of the most unusual hotels on Earth rises from the frozen Torne River in northern Sweden. Built entirely from ice and snow, ICEHOTEL in Jukkasjärvi is remade from scratch each year. And when spring arrives, it melts back into the…
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I feel that the scenario is no longer speculative. It is, if anything, the natural extension of where reputation systems are already heading. It is easy to imagine Tripadvisor, Google or any major OTA replacing the old free text box with a short…
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When the late Stanley Tollman, wearing a small red carnation in his lapel, took Beatrice “Bea” Lilienstein out to dinner, for their first date, in July 1952, it was to a hotel overlooking the Indian Ocean in Umhlanga, just north of South Africa’s…
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For years, hotel digital marketing optimization was largely an engineering problem with a predictable playbook: feed conversion signals into ad platforms, refine audiences and bidding, attribute outcomes across touchpoints and scale spend where…
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