The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
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Will AI Kill Brands? Or Make Them Stronger?
There’s a growing narrative that AI, OTAs, and marketplaces will commoditize everything. In that theory brands will not matter because users can simply “search through to the product” and pick the best option. In theory, that sounds true. In…
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Catching Flights and Feelings? Travel’s Pivot from Finding Yourself to Finding Each Other
Hotels are redesigning common spaces and programming to facilitate connections among solo travelers seeking social experiences, not just solitude.
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Agentic Hotel Bookings: What Are We Actually Talking About Here?
'Agentic booking' has become one of those phrases everyone uses and few define, it sounds futuristic, powerful, inevitable, but when you listen closely, people mean very different things.
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Are Points Programs Ruining Luxury Hotels? This Seems Like A Bad Take…
Publication Air Mail ran a story entitled “The Bonvoy Problem,” with the subheading being “Points programs are destroying the luxury-hotel experience. Can anything stop the freeloaders?”
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Could Marriott Debut a New Hotel Chain?
What does it mean when a hospitality giant debuts a new brand? The last few months have seen a few examples.
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Hilton chases the urban compact hotel market with Yotel deal
Marriott did It. IHG did It. Now Hilton is getting into the market of efficient, buzzworthy urban hotels with a new agreement with Yotel.
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Robot Goes Berserk in California Restaurant, Dragged Away by Staff After Smashing Tableware
Humanoid robots are rapidly gaining hype, from battlefields to the factory floor.
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AHICE South East Asia 2026 wrap-up: the hot trends, new properties and essential market analysis
The leading investors, owners, developers, hoteliers, advisers and suppliers from across South East Asia were in Singapore this month (Mar 10-11) with AHICE back in the city over two action packed days. Roderick Eime reports…
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When the System Starts Thinking for You
The hotel’s revenue manager arrives at 8:47 on a Tuesday morning, her screen is already populated with recommendations, pickup has been analyzed and competitor rates have been scanned.
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Malaysia pushes hotel check-in and check-out times into tourism policy debate
Malaysia’s Tourism, Arts and Culture Ministry has urged hotels to offer guests a 23-hour stay, using a model such as 2pm check-in and 1pm check-out, as the country prepares for Visit Malaysia 2026.
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The Rumors About the End of Google Search Are Highly Exaggerated
Google’s financial results for 2025 are out and they paint a very interesting picture of the state of traditional search engines vs AI search.
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Punching, Slamming, Screaming: A Chef’s Past Abuse Haunts Noma, the World’s Top-Rated Restaurant
Dozens of former employees say René Redzepi inflicted physical and psychological violence on the staff for years.
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2026 Travel Reset: Gen Z Maps The Future of Travel, Hotel, Airlines & Rideshare
From how they discover & book to why they love Uber, Delta and JetBlue, here's what Gen Next says about travel in 2026.
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OpenAI's 'stunning admission': Maybe people don't want to book stuff inside ChatGPT
Not so long ago, OpenAI would announce a grand expansion, and stocks in the relevant sector would swoon. Now, the opposite is happening.
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Las Vegas tries a new plan to combat slumping tourism
A collection of Las Vegas sites, ranging from hotels and bars to gaming floors, has recently undertaken a bold new strategy for luring back international tourists…
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As live events boom, India's hotels ride the experience economy
International music concerts and marquee sporting events are fast becoming a key growth driver for India's hotel industry, as younger consumers increasingly prioritise live experiences over big-ticket shopping, hotel executives said…
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If You’re Selling to Hotels, You’re Probably Doing It Wrong
Industry expert explains why vendors fail at hotel sales: they pitch to people without authority, lead with features over business problems, and ignore hospitality's complex decision hierarchy.
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