At some hotels, water is the new Champagne
Five-star hotels often justify their exorbitant prices by offering a suite of high-end amenities, like plush robes, pillow menus, concierge services, and more.
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Why capsule hotels are taking global cities by storm
What started out as minimalist sleeping pods for Japanese salarymen has morphed into an urban hospitality trend, with London leading the charge.
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Former Hilton Hotel chef opens Uncle Ah Teck’s Noodle House selling laksa in Chinatown
Why did the 70-year-old chef leave his cushy job to slog as a hawker?
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What 2025 really taught us about hospitality
A firsthand reflection on the trends, truths, and evolving behaviours shaping the future of the Indian F&B industry.
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Hotel CEOs on AI, distribution, and the next battle for direct
For years, hotel CEOs have talked about the power struggle between brands and online travel agencies (OTAs). But now, a new force is reshaping that battleground – Artificial Intelligence.
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Ads for Booking.com and three hotel chains banned over misleading prices
Adverts for three hotel chains and the travel site Booking.com have been banned for misleading consumers about the number of rooms available at the cheapest prices.
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The future isn’t about channels, it’s about guests
At WiT Singapore, hotels and OTAs find common ground in a new battleground: trust, experience, and emotion.
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Radisson Hotel Group launches Creator Hub
Radisson Hotel Group has unveiled Creator Hub, a dynamic new platform designed to connect nano content creators with Radisson Hotels & Resorts around the world…
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Will QT Singapore sale set city price benchmark?
The buyer pool has widened in Singapore and heritage hotels such as QT are rare. Seller Sunray may be smiling to the bank.
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Sonder Hotels Liquidation Exposes Limits of Tech-First Hotel Models
Sonder's bankruptcy and liquidation after its failed partnership reveal the risks of tech-driven, asset-heavy hospitality models
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Should a Hotel Feel Like a Home?
Our columnist, Rita Konig, has stayed in her fair share of hotel rooms—and has designed some great ones herself.
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Amenitiz raises $45M to empower independent hotels with AI management
Independent hoteliers and smaller property managers throughout Europe have struggled with using multiple disconnected tools and outdated software that do not meet their specific operational needs.
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Borough Market vs The TikTokers: Is this hospitality’s Frankenstein moment?
After a food vlogger was kicked out of Borough Market for filming a crumble review on his phone, Hannah Twiggs asks whether restaurants and markets have finally had enough of the social-media generation they helped build – and what that means for…
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Chinese woman pays 280 times room rate after flooding hotel over denied cancellation request
A Chinese woman who flooded her hotel room in anger after her cancellation request was refused eventually paid almost 280 times the original room rate.
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Marriott cuts ties with Sonder
The beleaguered apartment-style rental company has lost a majority of its value as a SPAC and bookings have been on the decline.
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Hospitality leaders flex their brands across living and leisure
The rise and rise of branded residential assets globally is inspiring a battle of the brands that can only benefit consumers.
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Why Your Hotel’s “Eco” Rating Might Not Be About Sustainability At All
Imagine this: your hotel has switched to renewable energy, eliminated single-use plastics, and buys local. You proudly display your sustainability credentials online. Yet when guests leave reviews, your “eco-friendliness” rating is mediocre…
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China restaurant features villains from martial arts novel who cook using kung fu techniques
Eatery decorated in style of ancient Chinese gardens also puts on daily stage performance in bid to steal a march on business rivals
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