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Hospitality is built around people. It covers everything from restaurants and hotels to guesthouses and campsites, focusing on how visitors are welcomed, served, and looked after. It is a day-to-day, operational sector that relies heavily on timing…
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New resource offers actionable insights for hotel owners and revenue managers seeking integrated commercial approaches
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Phone inquiries haven’t gone away—but the way hotels handle them has. In fact, the guest journey is becoming increasingly voice-enabled, and AI is stepping in to handle the rising demand for instant, intelligent communication…
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The points-based loyalty program—once the gold standard of guest retention—may no longer be the universal magnet it once was. In today’s fractured hospitality landscape, loyalty is becoming more personal, digital and increasingly shaped by real-time…
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There are humans in Stanley Kubrick’s “2001: A Space Odyssey,” a film now 57 years old but still seems ahead of its time. The central character in the film is not of flesh and blood, but rather an AI, named HAL, derived from the rather longish…
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The Emergence of the Hallucinated Guest (and no, we are not discussing ayahuasca retreats...). Last week, a client contacted me in visible perplexity: «We received a booking for a two-bedroom suite that does not exist»…
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Vulnerabilities that can be found with check-in kiosks, IoT devices, third-party service providers must be addressed proactively.
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Into 2025, this is going to be the ‘year of data’ wherein hotels now have the tools to develop real-time data flows and structured data warehouses to conduct proper AI-driven analyses. Lucrative and alluring in theory; the reality here still far…
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Holoconnects, a leading technology provider of 3D holographic solutions, today announced it will showcase the latest features of Holobox and Holobox Mini – plug-and-play holographic devices that project lifelike 3D images and videos – at CES 2025…
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In the face of low or flat rate growth, hotels will turn to ecommerce, actionable data insights, and generative AI to maintain profitability.
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With a new year around the corner, it’s time to start thinking about what tech trends are coming in the months ahead, 2025 will be interesting.
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Recordings of eight million conversations helped create robot staff who don’t need sleep — including Donnie, who recommends a ‘beautiful’ stay in Washington DC
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We’re drowning in a sea of technological ‘solutions’. But what are hoteliers really looking for in technology today? When all is said and done, it comes down to three key areas…
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The launch of real-time web search capabilities in ChatGPT marks an exciting new chapter in the way we search for information online. While Google has been the default for finding quick answers, ChatGPT’s web browsing introduces unique advantages…
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The first end-to-end global team of AI generated booking assistants are taking interactive calls for over one million properties worldwide
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