Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
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Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
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Failure of Leadership Made a Hotel Sales Cold Call Exercise in Futility
Sales teams must dig deeper to connect, recently, I was the target of a hotel prospecting effort that illustrates how most sales outbounding these days is an exercise in futility, caused by a failure of leadership…
read more
Hotel reputation management: how to handle negative and fake reviews
An effective review-management process helps hotels investigate complaints, respond professionally, challenge fake content and turn guest feedback into operational improvements.
read more
Booking.com says Europe's hotels don't depend on it
Booking.com's head of public affairs calls Europe's hotel distribution balanced, two weeks after an EU court upheld that Booking dominates online hotel sales
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How Spain’s housing crisis is reshaping hotel staff accommodation
A shortage of affordable housing is making it harder for hotels in Spain’s high-demand tourism destinations to recruit and retain staff.
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5 Of The Juiciest Anecdotes From London’s Most Storied Hotel
“I just adore Claridge’s,” Dame Joan Collins once remarked…
read more
Hotel Blacklist Launches New Accommodation Industry Risk Assessment Tool
Hotel Blacklist has launched a new free online resource designed to help hotels and accommodation providers identify high-risk guests and prevent potential financial losses, property damage, fraud, and disruptive behaviour. The service, available…
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These Hospitality Execs Know Who Belongs at the Table
Inside is a new membership app that offers comp meals and discounted hotel stays to a curated crop of "culture shifters."
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How Independent Hotels Can Turn Soft Dates Into Focused Sales and Marketing Action
The industry does not need a new dashboard for every soft date. In many cases the hotel already has enough data. What is missing is a reliable bridge from “we know these dates are weak” to “here is what we are doing about them this week."…
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Mews Survey Finds 89% of Hotel Guests Prefer AI in Background, Not at Front Desk
A global survey of 3,250 travelers found that while most hotel guests are open to artificial intelligence (AI) in hospitality, 89% prefer AI to operate behind the scenes or alongside human service, rather than replacing staff in guest-facing roles…
read more
Hotels still stuck on manual work despite increased AI adoption
Hotels are increasingly using artificial intelligence (AI), but manual work continues to weigh teams down.
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Soho House founder: ‘Workaholism is as bad as any other addiction’
César Ritz, Conrad Hilton, Bill Marriott, Ian Schrager… the most famous hoteliers in the world were, for years, not British. Then, in the 1990s, we got Nick Jones…
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Your AI-Written Resume Looks Impressive; So Do The Other 200
There is a new problem landing on recruiters’ desks: Resumes and CVs are getting better and that sounds like good news, but there is a catch.
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Hotel regulation in Paris, Berlin, London, New York and Barcelona
The rules governing hotel development and operation vary sharply across the five major cities. For investors, those differences can change a project’s cost, timing and commercial prospects.
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Interview: Meininger Hotels chief on reaching 50 hotels, European expansion, and cost pressures
As the global hospitality sector evolves to meet shifting traveller demands, Meininger Hotels is navigating this landscape with its unique hotel-hostel hybrid model.
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Gulf hotel expansion hits a pause, but investors stay interested
Hotel operators are adjusting their Gulf expansion strategies in response to regional conflicts and disruptions. Indian Hotels Company is delaying some projects in Saudi Arabia and Bahrain while assessing new opportunities in Oman and Dubai…
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How Berlin’s housing shortage is reshaping hotel development
Berlin’s housing needs are intensifying competition for land, making hotel conversions, mixed-use projects and demand-led locations increasingly important.
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Baby boomer retirement impacts mobility trends
The maturation of the baby boomer generation is accelerating retirement rates and impacting workforce mobility trends worldwide, SilverDoor finds.
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Hotel breakfasts: the ultimate anthropological study
One of the great things about travel is that it opens up our minds and shows us a world beyond our own comfort zone, but there’s perhaps nowhere on the planet that shows us the true nature of humanity more than the hotel breakfast room…
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Travelers tap into a state of nostalgia
Young holidaymakers are discovering the retro appeal and quiet dignity of hotels once reserved for key figures
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Global hotel rates continue rising in 2027 as resilient demand and inflation drive prices higher
Uncertainty around the conflict in the Middle East and rising airfares create a more uneven picture across regions, with Amex GBT forecasting rates as ranges for the first time
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Three Top Trends from IHIF NYU 2026 on Disciplined Hotel Capital
The NYU conference as it’s colloquially called is a perennial gathering of the brightest minds and largest capital allocators in hotel real estate. Held annually in New York in the beginning of June, the International Hotel Investment Forum (IHIF)…
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Call for cruise ships to fill Brisbane Olympics hotel room shortfall
A tourism leader has made a bold call to solve Brisbane’s hotel room shortfall ahead of the 2032 Olympics, saying cruise ships could fill that accommodation gap.
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Hotel room booking companies sued by San Francisco for offering ‘no value’ to consumers
If you’re traveling to San Francisco and get an online offer for a hotel reservation, double-check the price, city officials say in a newly filed lawsuit — it may be much more than the hotel is actually charging, with the extra sums pocketed by…
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Spanish hotel chain ceases operations in Cuba under pressure from Washington
Meliá group says Donald Trump’s sanctions make it ‘impossible’ to keep any of its 34 sites open.
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